Post by account_disabled on Feb 19, 2024 23:35:22 GMT -5
With dominance in the live entertainment market and more than 20 million tickets sold annually in Mexico, the problems with Ticketmaster—a world leader in the entertainment industry—continue to affect its clients, who, at least in our country, They do not find solutions or commitment from the company.
Although Ticketmaster has been in charge of selling tickets to attend shows by artists and quality international events, the truth is that the lack of transparency in the distribution of tickets, the high costs, and the inefficiency in addressing complaints They are showing another side in which the main stakeholders are not important.
In this sense, the complaints do not stop with each new presentation, leaving behind the past in which Ticketmaster was considered avant-garde, digital and innovative, positioning it in a negative way and affecting many people. Are you part of this number? Read on and discover why there are so many failures in the ticket office.
A spectacular monopoly…
As COFECE points out , a monopoly is established when a single company is the provider of a service, that is, there is no type of competition, which allows overpricing and low quality. And, although these types of systems are legally prohibited, there are some organizations that have been able to circumvent the restriction and consolidate corporate empires.
Apparently, this could be the case of Ticketmaster, since in Mexico it has become the prevailing alternative for those seeking to enjoy live and massive entertainment. As a subsidiary of OCESA, the largest music promoter in the country, the ticket office is in charge of the ticket offices for the vast majority of events held in the national territory, especially in Mexico City.
The above is due to the fact that OCESA is the beneficiary from 2011 to 2031 of the Temporary Revocable Administrative Permits (PATR), with which it has the almost exclusive use of iconic venues such as the Palacio de los Deportes, the Autódromo Hermanos Rodríguez and the Forum Sol. This has fueled growth and problems with Ticketmaster, which has not been able to meet demand.
And, although with the COVID-19 pandemic, in 2020, a 67% drop in the industry was expected, OCESA managed to close its membership in Live Nation , an international event producer, which today owns more than 50% of the OCESA rights. But even with this connection, complications with the Ticketmaster system have not ceased, and even with the reopening after the restrictions implied by the health contingency, they have increased.
Some reasons for problems with Ticketmaster
1. Excessive prices
For more than two decades, Ticketmaster has been increasing its power by purchasing its competitors, thereby strengthening its presence and, therefore, its management of the market, so the wallet has been able to manage its prices, almost arbitrarily. In 1994, the band Pearl Jam accused the company of this, as the group claimed that they inflated the cost of tickets.
Although Pearl Jam lost the legal action, it set a precedent for what is today one of the most serious problems with Ticketmaster, since event rates have tripled in just 30 years, in addition to this it has implemented dynamism in prices, supposedly to eradicate resellers, however, this has affected users.
2. Ticket cloning
Another of the controversies that the ticket office has is the cloning of tickets. Recently, users in Mexico reported that their tickets had been duplicated, which prevented them from entering the shows. Thanks to this controversy, Profeco invited those affected to file a collective complaint so that the company could respond to the complaints.
Ticketmaster offered to handle Chile Mobile Number List each case, although it did not present any standardized response to prevent this type of fraud.
3. Refund system
Ticketmaster has two methods to manage the refund after canceling an event, the first is direct to the bank cards if the payment was made online and the other is direct to its ticket offices when the ticket was purchased there. But a notable point is that " service charges apply to each ticket or access purchased, as well as charges for ticket delivery or access shipping apply to each transaction made through Ticketmaster and are in no case refundable."
This clause may be one of the problems with Ticketmaster, since it implies a loss to the consumer. Likewise, during the COVID-19 pandemic, refunds were very slow for those who had purchased a physical ticket, which speaks of a lack of innovation.
4. Resale
Speculation about how the ticket resale business works has suggested that Ticketmaster is part of this phenomenon, in which some people hoard passes and then sell them at a higher price. In a Business Insider article , it was documented that the cheapest tickets are often not available when purchasing opens to the general public.
Although Ticketmaster has been in charge of selling tickets to attend shows by artists and quality international events, the truth is that the lack of transparency in the distribution of tickets, the high costs, and the inefficiency in addressing complaints They are showing another side in which the main stakeholders are not important.
In this sense, the complaints do not stop with each new presentation, leaving behind the past in which Ticketmaster was considered avant-garde, digital and innovative, positioning it in a negative way and affecting many people. Are you part of this number? Read on and discover why there are so many failures in the ticket office.
A spectacular monopoly…
As COFECE points out , a monopoly is established when a single company is the provider of a service, that is, there is no type of competition, which allows overpricing and low quality. And, although these types of systems are legally prohibited, there are some organizations that have been able to circumvent the restriction and consolidate corporate empires.
Apparently, this could be the case of Ticketmaster, since in Mexico it has become the prevailing alternative for those seeking to enjoy live and massive entertainment. As a subsidiary of OCESA, the largest music promoter in the country, the ticket office is in charge of the ticket offices for the vast majority of events held in the national territory, especially in Mexico City.
The above is due to the fact that OCESA is the beneficiary from 2011 to 2031 of the Temporary Revocable Administrative Permits (PATR), with which it has the almost exclusive use of iconic venues such as the Palacio de los Deportes, the Autódromo Hermanos Rodríguez and the Forum Sol. This has fueled growth and problems with Ticketmaster, which has not been able to meet demand.
And, although with the COVID-19 pandemic, in 2020, a 67% drop in the industry was expected, OCESA managed to close its membership in Live Nation , an international event producer, which today owns more than 50% of the OCESA rights. But even with this connection, complications with the Ticketmaster system have not ceased, and even with the reopening after the restrictions implied by the health contingency, they have increased.
Some reasons for problems with Ticketmaster
1. Excessive prices
For more than two decades, Ticketmaster has been increasing its power by purchasing its competitors, thereby strengthening its presence and, therefore, its management of the market, so the wallet has been able to manage its prices, almost arbitrarily. In 1994, the band Pearl Jam accused the company of this, as the group claimed that they inflated the cost of tickets.
Although Pearl Jam lost the legal action, it set a precedent for what is today one of the most serious problems with Ticketmaster, since event rates have tripled in just 30 years, in addition to this it has implemented dynamism in prices, supposedly to eradicate resellers, however, this has affected users.
2. Ticket cloning
Another of the controversies that the ticket office has is the cloning of tickets. Recently, users in Mexico reported that their tickets had been duplicated, which prevented them from entering the shows. Thanks to this controversy, Profeco invited those affected to file a collective complaint so that the company could respond to the complaints.
Ticketmaster offered to handle Chile Mobile Number List each case, although it did not present any standardized response to prevent this type of fraud.
3. Refund system
Ticketmaster has two methods to manage the refund after canceling an event, the first is direct to the bank cards if the payment was made online and the other is direct to its ticket offices when the ticket was purchased there. But a notable point is that " service charges apply to each ticket or access purchased, as well as charges for ticket delivery or access shipping apply to each transaction made through Ticketmaster and are in no case refundable."
This clause may be one of the problems with Ticketmaster, since it implies a loss to the consumer. Likewise, during the COVID-19 pandemic, refunds were very slow for those who had purchased a physical ticket, which speaks of a lack of innovation.
4. Resale
Speculation about how the ticket resale business works has suggested that Ticketmaster is part of this phenomenon, in which some people hoard passes and then sell them at a higher price. In a Business Insider article , it was documented that the cheapest tickets are often not available when purchasing opens to the general public.